Refund policy

Withdrawal within 14 days

If you are a consumer in the European Union, you can withdraw from a paid plan within 14 days of buying it, without giving a reason, and get a full refund. To do so, write to [email protected].

Changing plan

Before you confirm a change of plan, we show you when it takes effect and what you will pay, or get back, for the rest of the current period.

Stopping the renewal

• Subscriptions renew automatically at the end of each monthly or yearly period until you stop the renewal.
• You can stop the renewal at any time, from the link in Creem’s payment email or by writing to [email protected]. You keep your plan until the end of the period you paid for.
• Apart from the withdrawal, what the law requires and what we show you when you change plan, payments for a period already started are not refundable.

If we close the service

If we decide to close the service for good, we tell you by email in advance and we refund the unused part of any period already paid.

How to ask for a refund

• Write to [email protected] from the email address of your account and tell us which workspace the plan belongs to.
• We send the refund for a withdrawal within 14 days of your request, as EU law requires.
• Refunds are paid through Creem, our merchant of record, to the payment method you used.
• How long the money takes to reach your account then depends on your bank or card.